Legal

Privacy Policy

Last updated: January 2025

Who We Are

Ascanbe Watches is a watch retailer registered in the Netherlands (KvK: XXXXXXXX). We are committed to protecting your personal data and handling it with the same care and precision we apply to every timepiece. If you have any questions about this policy, you can reach us at privacy@ascanbe.com.

What Data We Collect

In the course of operating our store and fulfilling your orders, we may collect the following personal data:

  • Name and contact details

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment data

  • Browsing and cookie data

  • IP address

Why We Collect It

  • Order fulfillment and delivery

  • Customer support and after-sales service

  • Marketing communications (only with your consent)

  • Meeting our legal obligations

  • Fraud prevention and store security

Legal Basis (AVG/GDPR)

We process your personal data in accordance with the Dutch Algemene Verordening Gegevensbescherming (AVG), the Dutch implementation of the EU General Data Protection Regulation (GDPR). We rely on the following legal bases:

  • Performance of a contract — to process and deliver your orders

  • Legal obligation — to comply with tax and accounting law

  • Legitimate interest — to improve our services and prevent fraud

  • Consent — for marketing communications and non-essential cookies

Who We Share Data With

We never sell your data. We share it only with trusted partners who help us run our business:

  • Payment processors (Mollie, Stripe)

  • Shipping partners (PostNL)

  • Marketing platforms (for consented communications)

  • Authorities, only when legally required

Data Retention

  • Order data — retained for 7 years, as required by Dutch tax law

  • Marketing data — retained until you withdraw your consent

  • Cookie data — retained in line with our Cookie Policy

Your Rights (AVG Art. 15–22)

Under the AVG you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request erasure of your data

  • Restrict processing

  • Data portability

  • Object to processing

  • Withdraw consent at any time

To exercise any of these rights, contact us at privacy@ascanbe.com.

Cookies

We use cookies to improve your browsing experience and analyze site usage. For full details on the cookies we use and how to manage them, please see our separate Cookie Policy.

Security

We take the protection of your data seriously. Our store uses SSL encryption, secure payment processing through trusted providers, and regular security audits to keep your information safe.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website.

Contact & Complaints

For any privacy-related questions or requests, contact us at privacy@ascanbe.com.

You also have the right to file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).